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Policy Support

Heating Contractor

Construction, Plumbing & Heating, Policy Support, Property Services, Repairs & Maintenance
About This Project

We were approached by a local plumbing & heating company to assist them with creating a set of Terms and Conditions and also a bespoke Suppliers Agreement.


The Company did not have Terms and Conditions drawn up for their business, making them exposed if customers cancelled at the last minute or didn’t pay on time. Therefore, we suggested a basic set of Terms and Conditions, covering the quoting process, the booking and cancelling of appointments, and payment terms.


KCS Compliance Services also created a Supplier Agreement setting out an understanding of supplier and client commitments, obligations and parameters for work to protect both parties. This protected our client from its’ suppliers bypassing our client and completing work without involving them in the process.


Our client has gone on to build a solid reputation with their customers. Their wealth of expertise means that they can offer customers reliable and trustworthy advice and solutions for their plumbing, heating and gas requirements, undertaking jobs of all sizes. They have a reputation for high quality workmanship, customer satisfaction, reliability and fairness.