One of our Clients who we support with tendering, asked us in September 2019 if KCS Compliance could support them in preparing for an ISO 9001 and 27001 recertification audit in December 2019. Their Compliance Coordinator left the business earlier in the year and the role had been difficult to recruit for, which left a gap in resources to ensure everything was up to date and lead the Company to and through the Audit.
As an organisation rapidly growing in service lines and employee numbers, it was essential processes were tidied up and evidenced to show the external auditor the systems in place were robust and compliant.
Our work involved and initial desktop review of the current files, system and evidence of compliance. This was presented back to the client as a report of actions to be carried out prior to the Audit.
Our Lead Auditor, then back into the Company every couple of weeks to support the Administrator tasked with taking over the Compliance Coordinator role.
To demonstrate ongoing use and application of the system there are a number of areas which records must be kept, checks undertaken, and records stored to demonstrate the systems are monitored, effective and issues are identified and resolved.
Having our manager on site highlighting the areas which needed attention made the whole process less stressful, including being on hand on the day of both audits to answer any questions and support the team.
If you need help with any ISO accreditation whether it be implementing a new system or preparing for an audit, give us a call and we’d be delighted to help.