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Guidance on culturally appropriate care launched

Guidance on culturally appropriate care launched

Last week the CQC (Quality Care Commission) launched a new online resource with guidance on culturally appropriate care. The CQC describes culturally appropriate care as, “…being sensitive to people’s cultural identity or heritage. It means being alert and responsive to people’s beliefs or conventions that might be determined by a person’s culture.”

Kate Terroni, Chief Inspector of Adult Social Care, said, “everyone is part of a culture. People need their culture to be recognised and their cultural needs met to feel happy and comfortable. But some people’s cultural needs are more likely to be met because they are closer to cultural norms in the service. That is why we are providing this resource to support providers in order to meet these needs and maintain high quality care for everyone.”

CQC’s online resource contains guidance in relation to the following areas:

  • Why culturally appropriate adult social care is more important during the coronavirus (COVID-19) pandemic
  • How culturally appropriate care is relevant to the regulations and our key questions
  • Key points for everyone working in adult social care
  • More key points for registered managers
  • More key points for senior staff and keyworkers
  • More key points for care staff
  • Examples of culturally appropriate care


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