13 Nov Explaining the importance of using an accredited security installer
Whenever a purchase decision is made it will have been informed by a number of factors – whether it’s cost, reliability, a recommendation or perceived quality.
One factor that can often make a positive influence on any purchasing decision is accreditation. If a customer understands a reputable authority has accredited a company, it reinforces trust. And security is an industry that thrives on trust.
In the security industry, it’s widely agreed that accreditation is a positive force in building trust with customers. Yet there is always more opportunity to explain to customers exactly why they should opt for an accredited security provider
As opposed to simply telling customers that the business is NSI, SSAIB or BSI accredited, security installers. need to be explaining exactly what the benefits are.
Rogue sellers and questionable businesses once plagued the security industry. Yet the work of accrediting bodies and the vast number of reputable security installers and providers has meant that reputation has now vastly improved.
Yet we mustn’t stop communicating exactly why it’s so important security providers have accreditation, which is exactly what this blog is all about.
Below we take a look at key messages identified by Farsight that security professionals should be communicating to customers. At the end of the day, the least it will do is reinforce the reputation of the security industry, but it could do so much more in establishing trust between suppliers and customers.
What accreditation should customers be looking for?
There are a number of assessing bodies in the security industry. The Security Industry Authority (SIA) is a Government body that oversees assessing bodies like the NSI (National Security Inspectorate) and SSAIB (Security Systems and Alarms Inspection Board) whilst also providing licensing for security professionals.
Farsight, for example, are accredited by the SSAIB – an independent certification body for organisations providing security systems and services, fire detection and alarm systems, telecare systems and services, manned security services and monitoring services.
The above are the most respected accrediting bodies in the security industry.
However, it’s also important that customers look for security providers that comply with specific British Standards from the British Standards Institution (BSI).
Many security companies will be accredited to a BSI standard in areas specific to their provision.
When using a company who is accredited by an SIA assessing body for the Approved Contractor Scheme (SSAIB for example), the customer can feel reassured the company:
- uses appropriately vetted staff;
- has competent management and staff;
- has the appropriate insurance cover for the type of work they carry out;
- follows best-practice security standards along with following both British and EU codes of practice;
- has premises that are appropriate for the type of security service they provide
- staff carry SIA identification cards, and
- that they undergo twice yearly inspections to ensure they meet the expected standards.
Altogether the above points mean that the accredited company will be:
- using only professionals who can be trusted with the handling of anything regarding security;
- installing compliant alarm and security systems that do not compromise a site’s security or contradict British and EU codes of practice,
- and able to complete work to a standard that meets the customer’s expectations and needs.